Email is the only channel we run and it reaches the person who writes the reviews, not a support queue. We answer everything that is not automated marketing.
Three kinds of message are especially welcome. First, corrections — if a bonus figure, payment method or term on this site is out of date, we want to know and we will re-check it against the operator's own current terms. Second, payout reports — if an operator listed here delayed or refused a withdrawal, that is the single most valuable piece of information a reader can send us, and repeated reports get a site removed. Third, questions about a specific offer's terms; if we have tested the site we can usually tell you what the clause actually means.
We are not an operator and we hold no player accounts, so we cannot access your balance, release a bonus, process a withdrawal, close an account or resolve a dispute on your behalf. If you have a live complaint against a licensed Ontario operator, the Alcohol and Gaming Commission of Ontario is the body with actual authority. For an offshore site, escalate through the operator's own complaints process and then to its licensing authority.
We also cannot offer gambling advice tailored to your circumstances, and we will not respond to requests for tips, systems or predictions. If gambling has stopped being entertainment for you, please use the resources on our responsible gambling page rather than writing to us.